Blaine N.
- Role
- Premier Technical Support Engineer (Nse) at Adobe
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Blaine N.
Experienced product specialist, business consultant, and subject matter expert with a…
Experience
Premier Technical Support Engineer (Nse)
Feb 2018 — Present
Senior NSE (Named Support Engineer) dedicated to Adobe\'s most strategic corporate clients. The premier program encompasses a variety of skills including Adobe Experience Cloud technical expertise and consulting, technical account leadership and advocacy, and program management for many of Adobe\'s largest clients. Client accounts I personally manage in this capacity have purchased into the program to the tune of 4MM+ and growing. Retention remains incredibly high.\\\\n\\\\nMy responsibilities include SaaS/Software support, code/system troubleshooting, mastery of web-based technologies, and excellence in internal cross-team and external client communication.\\\\n\\\\n· Dedicated Adobe Analytics and Experience Cloud support\\\\n· Deliver exceptional customer experiences\\\\n· Project/Program management (Incident Management, Account Health Checks, etc)\\\\n· Partner with the Engineering and Product Management teams\\\\n· Documentation of product knowledge (internal and client-facing)\\\\n· Cross-team collaboration\\\\n· Subject Matter Expert (Analytics, Experience Cloud, Data Warehouse, Data Feeds)\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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