Brandon Blackburn

About Brandon Blackburn

My early career experience as a credit risk analyst shaped my approach to overcoming sales and customer service challenges. I dive deep into the details while also keeping the big picture in mind, allowing me to deliver pragmatic solutions that are well-aligned with key business objectives. As a team player who thrives on learning new things, I seek out opportunities to take on new responsibilities to expand my expertise and foster collaboration across organizations. I have a keen ability to understand and anticipate the needs of others, both customers and employees alike, which helps me to proactively implement impactful initiatives that move businesses forward. RESULTSThroughout my career, process improvement and operational efficiency have been hallmarks of my accomplishments, and I am proud of the way I have been able to lead my teams to support customer success and advance business goals. Expedited contract execution process, reducing turnaround times by nearly 90%, through implementation of DocuSign’s digital signature technology. Improved online customer experience by collaborating with IT to design and launch a new self-service web portal to provide customers with timely access to account information and support. Registered users doubled within 3 months. Streamlined database management and reduced annual costs through implementation of new CRM and efficient migration of customer data to a centralized database system, ultimately improving performance and customer success. Drove adoption of internal software tools through regular employee training events to improve collaboration and communication across the organization. Mitigated risks for multiple acquisitions through careful execution of due diligence, contract review, and post-acquisition integration. Enhanced data management, accessibility, and accuracy by designing a customized database consolidation tool that was used for over a decade at CenterPoint Energy Services. LEADERSHIP PHILOSOPHYGrowing and developing teams is one of the most satisfying aspects of my work. Through regular employee trainings, mentoring, and opportunities to develop leadership skills, I empower and inspire my teams to go above and beyond for the customer. I am known for bringing a sense of calm to stressful situations, enabling me to provide clear direction and vision for my teams, even during times of change. Let’s connect!b••••••••@icloud.com

Experience

1. Director, Product Control

   Symmetry Energy Solutions

   Jan 2021 — Present · Houston, TX, US

   As the Director of Product Control, I mediate cross-functional collaborations across the organization to create a cohesive customer experience. I supervise a talented team of 20+ transaction analysts and sales support specialists distributed across the US and manage a multi-million dollar budget for operational expenses and personnel costs.RESULTS Increased user adoption for Salesforce system updates through specialized training for 90+ person sales team. Decreased annual database maintenance costs by efficiently migrating customer data to centralized system. Streamlined sales process and improved profitability by encouraging business standards and partnering with technology for efficient solutions. Mitigated risks during multiple acquisitions by spearheading due diligence, integration planning, and data migration processes. Envisioned, defined requirements, and implemented custom Endur UI, enabling seamless viewing of Salesforce-sourced commercial contracts to boost accessibility, streamline pricing, and minimize friction for cross-functional teams.EXPERTISESalesforce | Endur | DocuSign CLM | Process Improvement | Cost Reduction | Consensus Building | Collaboration | Problem Solving | Negotiation | Contracts

Education

• Abilene Christian University

  BBA, Marketing

  2001 — 2005

Skills

• Process Improvement
• Energy Markets
• Marketing
• Powerpoint
• Microsoft Excel
• Sarbanes-Oxley Act
• Microsoft Word
• Leadership
• Sap
• Accounting
• Financial Reporting
• Cost Benefit
• Credit
• Financial Modeling
• Commodity Markets
• Risk Management
• Data Analysis
• Project Planning
• Energy
• Natural Gas
• Financial Analysis