Raghavendra Bk

About Raghavendra Bk

A seasoned Software Engineering Leader with an impressive track record of over 28 years…

Experience

1. Software Director - Cx Product Development

   Oracle

   Dec 2012 — Present · Bengaluru, IN

   Highlights- Successfully expanded the engineering team from ground up, including developers, managers, architects, quality assurance experts- Played a pivotal role in enhancing the Agent Desktop and Browser UI by collaborating closely with the product management team, ensuring continuous improvement and alignment with organizational goals- Directed product releases for Core Software Platform Teams, focusing on Server Stacks, Core and Managed APIs, and Knowledge Management- Established project baselines and monitored them for adherence to cost, resource allocation, time management, and quality compliance, ensuring successful project execution- Led work groups comprised of multiple Scrum teams to tackle high severity customer defects, significantly reducing resolution time- Spearheaded efforts to enhance and retain customer renewal rates quarter-to-quarter, addressing issues identified in high ARR and Top X customers- Managed global customer escalations through Support Delivery and R&D Service Assurance teams, ensuring compliance with agreed SLAs- Owned the Maintenance Pack and Hotfix process, optimized to support customer issues achieving a 47% reduction in turnaround time- Represented engineering leadership in addressing customer outage and major incident issues- Proactively monitored the SR inflow from customers to Tech Support and identified measures to reduce the SR cycle time.Projects Delivered- Conceived and designed a Data Lifecycle Management framework to facilitate the utilization of CX data throughout its lifecycle, encompassing creation, state changes, archival, and purge- Engineered and implemented micro-services for secondary storage and advanced logging mechanisms- Created the Audit Service, a Kafka-based microservice providing field-level auditing capabilities in a distributed software system- Led the development and migration of an in-house WYSIWYG HTML editor for multiple CX products.

Education

• Faculty of Management Studies - University of Delhi

  Master of Business Administration (MBA)

• BMS College of Engineering, Bangalore

  BE

• Indian Institute of Management Bangalore

  Executive MBA

• National College

  Pre University

Skills

• Software Project Management
• System Deployment
• Strategy
• Linux
• Unix
• Software as a Service (Saas)
• Program Management
• Unix Shell Scripting
• Telecommunications
• Product Development
• Agile Project Management
• Process Engineering
• Global Delivery
• Automation
• Leadership
• Testing
• R&D
• Software Engineering
• Cross-Functional Team Leadership
• Mobile Applications
• Infrastructure
• Quality Assurance
• Data Warehousing
• Software Development Life Cycle (Sdlc)
• Agile
• Process Automation
• Agile Methodologies
• Management
• Integration
• Project Portfolio Management
• Software Development
• Scrum
• Project Management