Bonnie Kistner

About Bonnie Kistner

User Experience Manager at Eastman Chemical Company passionate about helping employees grow and leading my team in making IT run more effectively. Our team is charged with improving the quality, effectiveness, and efficiency of delivering services to IT and our business partners. We accomplish this by understanding industry best practices and applying them to our organization\'s unique environment. Since joining Eastman in 1995, my roles have ranged from Voice of the Customer for our external facing Eastman.com site to Project Lead for the implementation of our corporate intranet to Project Lead for our corporate “You-tube”-like video site, to Supervisor of the Productivity Consulting Team to IT Service Manager.I graduated from Northeast State Technical Community College with a major in Computer Science in 2004. I completed a Bachelor of Business Administration at King University in 2013.

Experience

1. User Experience Manager

   Eastman

   Feb 2023 — Present · Kingsport, TN, US

Education

• Northeast State Technical Community College

  A.A.S., Computer & Information Sciences

  1999 — 2003

• King University

  Bachelor of Business Administration (B.B.A.), Bachelor of Business Administration

  2012 — 2013

Skills

• Software Documentation
• Process Engineering
• Business Analysis
• Employee Training
• Internal Communications
• Sharepoint
• Usability
• Troubleshooting
• Process Improvement
• Management
• Needs Analysis
• Taxonomy
• Change Management
• Cross-Functional Team Leadership
• Productivity
• Project Management
• Business Process Improvement
• Strategy
• Team Leadership
• Project Planning
• Video Production
• Streaming Media
• Six Sigma
• Leadership
• Integration
• Strategic Planning