Biju Kumar
Regional Service Manager Americas - End to End Support Framework Finance & Procurement @Roche
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WORK HISTORY
Regional Service Manager Americas - End to End Support Framework Finance & Procurement @Roche
Mississauga, ON, CA
Lead end-to-end IT operations and sustainment strategy for the ASPIRE (S/4HANA) product across 75+ affiliates for Finance & Procurement business, ensuring service delivery excellence and compliance.• Established KPI/OKR dashboards, improving executive decision-making and enabling real-time performance visibility across global operations.• Partnered with global Finance & Procurement executives to align digital product strategy with business outcomes, resulting in faster adoption and measurable ROI.• Directed Agile transformation initiatives that increased delivery predictability by 25% and improved governance effectiveness.• Championed change management programs, achieving high adoption rates of AI digital/analytics tools and strengthening operational resilience.• Delivered continuous improvement initiatives that enhanced customer satisfaction and reduced incident volumes through process, tool, and technology optimization.
EDUCATION
Schulich School of Business - York University
Kellogg Schulich Executive MBA
Northwestern University - Kellogg School of Management
Executive MBA
Government College of Engineering - Trivandrum
Bachelor of Technology (B.Tech.)
SKILLS
ABOUT BIJU KUMAR
With over 24 years of global experience in IT Operations, Strategy, and Governance, I have led large-scale transformations that align technology with business priorities. My career spans multiple industries—healthcare, retail, and manufacturing—where I have consistently delivered operational excellence, improved efficiency, and enabled organizations to scale with confidence.I specialize in building governance frameworks that empower, creating systems that reduce complexity while driving agility and innovation. Having worked with global enterprises, I bring a unique ability to bridge cultural and organizational divides, ensuring that technology strategies translate into measurable business value. My Executive MBA from Kellogg has further sharpened my strategic and leadership perspective.Beyond driving transformation, I am passionate about mentoring teams, fostering collaboration, and shaping high-performance cultures. I thrive in environments of complexity, turning challenges into opportunities for growth.
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