Brendan Karsch

About Brendan Karsch

Hello! My name is Brendan Karsch, and I am a recent graduate from the University of Michigan - Ann Arbor with a degree in Sport Management. As an Operations Intern at Valiant Sport Management Group, I played a crucial role in facilitating NIL deals for Michigan student-athletes, contributing to their success both on and off the field. Additionally, my time as a Showcase Intern at Prep Baseball Report honed my skills in event coordination and management. At Hail! Impact, a nonprofit organization focused on providing NIL opportunities through charitable engagements, I further honed my abilities to navigate the intersection of sports, business, and social impact. Beyond my academics, I was a part of the Michigan Club Baseball team and walked on to the Varsity team for one semester. As a campaign intern for Felicia Brabec, I played a key role in operating a successful Michigan House of Representatives campaign. Furthermore, I dedicated my summers to coaching baseball for my former travel program, instilling leadership and teamwork values in young athletes. My college courses have sparked my passion for marketing, management, economics, and sales. I am eager to explore opportunities and expand my skill set within the sports world. I love working in collaborative environments where different perspectives come together to achieve common goals. I am enthusiastic about the idea of contributing my skills and experiences to innovative companies in a sales or marketing role. However, I am always open to working outside of my current interests, as I am committed to continuous learning and growth. Please feel free to reach out to me anytime, and I look forward to connecting with you!

Experience

1. Business Analyst

   Accenture Federal Services

   Aug 2024 — Present · Arlington, VA, US

   Delivered Scaled Agile Framework product development for a SaaS-based enterprise platform supporting government employees, collaborating with executive stakeholders and cross-functional teams to drive sprint planning, prioritize backlogs, and deliver 300+ upgrades.Optimized internal business functions by enhancing a government service portal with 200+ request types – such as IT, facilities, travel, a support desk managing ticketing for 30+ internal systems, and core HR applications – delivering scalable, user-centric solutions enterprise-wide.Facilitated requirement gathering sessions and client meetings to define scope, align technical solutions with business objectives, and translate executive input into actionable deliverables, resulting in three successful system launches and eight technical launches.Directed a data restructuring initiative across 25+ government applications by designing a unified employee profile dataset, integrating accurate inputs from external systems to replace inconsistent data, resolving 1,301 discrepancies, and testing a configurable solution to ensure seamless functionality, resulting in a smooth release with zero end-user service interruptions.Oversaw user support desk operations and tracked incidents for a team of 38, resolving technical issues and service requests in line with SLAs. Tracked recurring issues, documented solutions, and created knowledge base articles to reduce ticket volume and promote self-service solutions.Configured custom workflows and ServiceNow forms to streamline service delivery. Conducted validation testing across three pre-production environments and supported release management activities to ensure efficient implementation of new releases and module enhancements.

Education

• University of Michigan

  Bachelor of Arts

  2020 — 2024