Bj Nelson

About Bj Nelson

Let me work tirelessly and without pause to find a solution to your problem, whether that…

Experience

1. Product Manager

   Home City Ice

   Jan 2025 — Present

   At Home City Ice, I lead product strategy and execution for AR Central, our internal financial platform powering accounts receivable operations for hundreds of branch and partner locations.My role centers around cross-functional collaboration with engineering, operations, AR, and executive leadership to modernize and unify key financial workflows. I own the full product lifecycle across multiple modules including Invoice Management, Disputed Invoices, Statement Generation, Payment Processing, and Customer Profiles.Key responsibilities:Define product vision, roadmap, and backlog prioritization across high-impact epics in Jira utilizing agile methodologyTranslate complex operational processes into scalable, intuitive software solutionsLead root cause analysis and solution design for system gaps (e.g, duplicate payments, failed ACH processes, blocked remittances)Spearhead the architecture of a centralized, automated payment processing framework with Stripe and internal APIs with the help of my subject matter expertsImplement documentation best practices in Confluence to bridge technical requirements with user-facing guidesDesign automation strategies to eliminate manual data entry, improve reporting accuracy, and accelerate payment reconciliationBuild consensus among developers, QA, and business stakeholders through structured meetings, artifacts, and ongoing backlog grooming

Education

• Allegheny College

  Psychology and Creative Writing, ADHD, Autism, Fiction

  2010 — 2014

Skills

• Group Training
• Customer Service
• Fitness
• Creative Writing
• Blogging
• Community Outreach
• Research
• Public Speaking
• Group Presentations
• Ashtanga
• Microsoft Office
• Sales
• Video Editing
• Time Management
• Recruiting
• Yoga
• Photoshop
• Microsoft Word
• Video Games
• Facebook
• Os X
• Fitness Training
• Presentations
• College Recruiting
• Powerpoint
• Microsoft Excel
• Social Media
• Editing
• Marketing