Bj McGarity

About Bj McGarity

SUMMARY With over 23 years in IT, I’ve had the opportunity to work across a wide range…

Experience

1. IT Specialist Ii

   Frost, PLLC

   Sep 2022 — Present · Little Rock, AR, US

   During this role, I troubleshoot hardware, software, and system issues while keeping everything documented and organized through ticketing systems. When needed, I escalate complex problems to specialized teams and handle installations, upgrades, and configurations across devices and applications.Along the way, I’ve: Simplified user workflows by organizing department-specific browser bookmarks. Improved support clarity by writing and updating technical documentation. Reduced repeat issues by guiding users on best practices and self-help steps. Created a streamlined onboarding checklist and welcome email to help new hires hit the ground running.• Respond to end-user requests for technical assistance.• Ensure logging of end-user requests through technical ticketing system.• Troubleshoot and resolve basic and intermediate computer, application, system, device, access or performance issues.• Ensure proper documentation of solutions and how-to guides for internal departmental use as well as end-user use. • Utilize production information or solution databases to research, troubleshoot and deliver solutions. • Advise users on methods, steps and actions to resolve and avoid future issues.• Support installs or upgrades of software or devices.• Setup user profiles.• Re-set passwords.• Effectively exhibit communication, listening, and problem-solving and analytical skills including asking questions. • Demonstrate excellent verbal and written communication skills.• Stay informed on current topics including industry trends, exploring new ideas, and continually expanding knowledge base.• Work independently as well as collaboratively.• Demonstrate effective interpersonal skills. • Develop positive working relationships with Firm employees.• Demonstrate basic knowledge of accounting and financial processes, terms, and concepts.• Provide and setup VDI’s for end users and provide support as needed• Office 365 Administration support

Education

• Staffmark Technology Training Center

  A+, Network+

  2001 — 2001

• iTec

  MCP, MCSA 2012, MCSA 2016, MCSE

  2002 — 2002

Skills

• Operating Systems
• Disaster Recovery
• Active Directory
• Hardware
• Technical Support
• Network Administration
• Computer Hardware
• Networking
• Vmware
• Troubleshooting
• IT Service Management
• Change Management
• System Administration
• Servers
• Itil
• Data Center
• Virtualization