Bita Soleimani
Assistant Hotel Manager @Palms Casino Resort
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WORK HISTORY
Assistant Hotel Manager @Palms Casino Resort
US
Spearhead daily operations of the Front Desk and Concierge teams, cultivating a service-driven culture that elevates the guest experience- Resolve complex guest concerns with poise and professionalism, ensuring swift service recovery and long-term guest satisfaction- Analyze Medallia feedback and operational data to identify service gaps, implement enhancements, and drive continuous improvement- Collaborate on departmental budgeting and forecasting, aligning front office performance with broader revenue and profitability goals- Develop and audit SOPs and front desk upsell initiatives, optimizing workflow efficiency and maximizing incremental revenue.
EDUCATION
UNLV Lee Business School
Bachelor's Degree, Business Administration and Management, General
University of Phoenix
Doctor of Business Administration - DBA, Business Administration and Management, General
The University of Arizona Global Campus
Master's Degree, Business Administration and Management, General
TISOH- The International School of Hospitality
Executive Diploma Hospitality Operations, Hospitality Administration/Management
ABOUT BITA SOLEIMANI
Hospitality professional with over 8 years of experience, excelling in guest service enhancement, increasing occupancy, and reducing costs. Strong communicator and leader, skilled in building customer relationships and ensuring satisfaction. Passionate about delivering exceptional experiences and fostering a welcoming environment.
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