Sujata B.
Advisor @Concentrix
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WORK HISTORY
Advisor @Concentrix
Analysed customer-reported issues across Apple devices to identify patterns, diagnose root causes, and implement data-driven resolutions while maintaining accurate case documentation. Collaborated with cross-functional teams, tracked support metrics, and communicated insights clearly to improve resolution efficiency, service quality, and customer satisfaction.
EDUCATION
St Clair College
Data Analytics for Business
University of Mumbai
Bachelor of Science, Statistics
ABOUT SUJATA B.
Data enthusiast with a strong foundation in data management and analysis. My expertise lies in data reading and cleaning using Python, ensuring that information is accurate and ready for analysis. I have experience in data storing and fetching using SQL, making data easily accessible and organized. Also used Excel for data manipulation purpose, and to derive insights from datasets. Moreover, I\'ve harnessed the power of Tableau for in-depth data analysis, enabling data-driven decision-making. In addition, I have a conceptual understanding of AI, AWS, and Azure cloud services, further expanding my skill set to harness the potential of cloud computing.
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