Subhajit Biswas

Role: Senior Manager Customer Operations Strategy at Novo
Location: South Delhi, DL, IN
LinkedIn followers: 500 followers

About Subhajit Biswas

Customer Experience and Operations leader with 13+ years of experience in fintech SaaS, financial services, and digital transformation.Proven expertise in scaling global teams (30-50+ FTEs), Expert in process optimization, business enablement, and cross-functional execution, with a data-driven approach to achieving operational excellence in high-growth fintech environments. Track record of building high-performing teams across India and US markets, optimizing KPI frameworks, and partnering with C-suite stakeholders to execute strategic initiatives. MBA from ESSEC Business School with advanced proficiency in SQL (10+ years PostgreSQL), process automation, and operational analytics.

Experience

Senior Manager Customer Operations Strategy
Novo
Nov 2024 — Present · Gurugram, IN
OKR development in partnership with Customer Operations LeadersData Insights and Customer SegmentationProject manage high priority projects with Product and Engineering to reduce cost and increase CSAT

Education

Summer Fields School
High School Degree, High School/Secondary Diplomas and Certificates
1992 — 2006
Mannheim Business School
Exchange Program, Creativity and Innovation Management principles
2015 — 2015
ESSEC Business School
Master of Business Administration (MBA), International/Global Studies
2014 — 2015
West Bengal University of Technology, Kolkata
Bachelor of Technology (B.Tech.), Electrical Engineering Technologies/Technicians
2006 — 2010

Skills

Analysis
Problem Management
Soft Skills
Consulting
Public Speaking
Business Development
Microsoft Sql Server
Strategy
Marketing Strategy
IT Service Delivery
IT Service Management
Management
Service Delivery
C++
Technical Support
Business Analysis
Project Management
Internet of Things
Itil V3 Foundations Certified
C++ Language
C#
Sdlc
Microsoft Office
Team Management
Crystal Reports
Requirements Analysis
Application Support Management
Business Strategy
User Acceptance Testing
Software Development
Visual Basic 5.0/6.0
Quality Assurance
E-Commerce SEO
Quality
Project Coordination
Sql
Project Delivery
Asp.net
Quality Center
Visual Basic

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Subhajit Biswas

Experience

Senior Manager Customer Operations Strategy

Education

Summer Fields School

Mannheim Business School

ESSEC Business School

West Bengal University of Technology, Kolkata

Skills

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