Diya Biswas
Corporate Travel Consultant @Egencia
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WORK HISTORY
Corporate Travel Consultant @Egencia
Manchester, GB
Coordinated complex travel schedules for corporate clients, enhancing travel efficiency and satisfaction by leveraging Amadeus and Sabre systems to optimize itineraries.• Achieved client satisfaction rates by providing personalized travel solutions and swift issue resolution, significantly contributing to repeat business and client loyalty.• Enhanced travel booking efficiency through the integration of Salesforce CRM, facilitating smoother communication and more effective tracking of client interactions and preferences.• Managed critical travel disruptions during high-stake events like strikes or natural disasters, formulating quick rebooking strategies that minimized downtime and ensured client business continuity.• Utilized advanced analytics to monitor travel spending patterns and developed strategies that saved clients travel expenditures.
EDUCATION
University of East Anglia
Master of Science - MS, Global Business Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Business Management
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor of Science, Hospitality Management
ABOUT DIYA BISWAS
Corporate travel professional with strong experience in managing end-to-end travel…
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