Biswajit Das
SDM, Google Cloud VMO, MBA, FMS, Delhi University | PMP® | Six Sigma Black Belt
- Role
- Service Delivery Manager, Google Cloud Vmo at Google
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Biswajit Das
I’m Biswajit Das with 15 years of work experience, an MBA from Faculty of Management Studies, Delhi University and a PMP® & Six Sigma Black Belt certified professional. Carrying an extensive operations management experience in organizations; contributed to organizational growth by executing business strategies with an astute understanding of client expectations and strong decision-making abilities. Areas of impact: • Vendor/ Stakeholder Management | Project Management • Operations Management | Team Management • Client Relationship Management | Quality Management • Business Development & Transition | Cross-Functional Team Collaboration • Work Force Planning | Service Delivery Management
Experience
Service Delivery Manager, Google Cloud Vmo
Jul 2024 — Present · Bengaluru, IN
Responsible for Google Workspace support delivery with an yearly revenue spending of $40 million• Managed 500+ vendors to drive the business outcomes through multiple KPIs, Input & Output Metrics• Identifying process gaps, analysing current best practices & implementing process improvement plans • Led and engaged with cross-functional teams, domestically and/or regionally to share and collaborate technical expertise for timely delivery of business and customer needs• Responsible for financial & budgeting aspects of vendor teams. Approving monthly/quarterly pay-outs basis vendor contract agreement. Followed headcount billable model for monthly pay-outs • Ensured effective workforce planning and enabling teams to support expected customer needs and contact volume *Collaboration with WFM team to analyse & plan live channels (Chat & Email) volume trend *Forecasting on any seasonal volume uptrend or downtrend and manage staffing accordingly *Engage with WFM & scheduling team on any Process/Product Outage to mitigate & churn volume effectively
Education
Faculty of Management Studies - University of Delhi
Master of Business Administration (MBA), Operations Management, Consulting, Economics, Finance, Accounting, Human Resource, Statistics
2014 — 2016
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