Biswajit Das
Quality, Operations, People Management, Cybersecurity & Outreach certified, Prospecting, Closing, Demand Generation, Email Marketing, Account Management, Client Relationship
- Role
- Quality Manager at TP
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Biswajit Das
As a seasoned Quality Manager at Teleperformance, I bring over 13+ years of expertise in…
Experience
Quality Manager
Jan 2024 — Present
I currently lead the Quality function for a high-impact process of FTEs, ensuring excellence at every level. My core strength lies in maintaining 100% compliance with client expectations, industry standards, and regulatory requirements.Driven by data and results, I consistently identify opportunities for performance improvement through in-depth analysis and actionable insights. I participate in strategic review forums such as WBRs, MBRs, and QBRs, using these platforms to align quality goals with broader business objectives and to drive continuous improvement across the board.With a sharp eye for detail and a strong commitment to operational excellence, I focus on enhancing the customer experience while delivering measurable outcomes that contribute directly to business success. I take pride in cultivating a quality-first mindset within teams, and building a culture that promotes accountability, learning, and innovation.
Education
Rajasthan Technical University, Kota
Bachelor of Technology - BTech
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