Biswajit Lenka
Desktop Support Engineer | Windows & macOS | Active Directory | M365 | ServiceNow | ITIL | Providing 24x7 IT Support Excellence | Sophos Endpoint Security | Autopilot l Diskwipe | Bitlocker
- Role
- System Engineer at ABB
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Biswajit Lenka
Results-driven Desktop Support Engineer with 2.5+ years of hands-on experience delivering exceptional IT support in 24x7 environments. I specialize in end-user support, system administration, and incident management while maintaining 100% SLA compliance.Core Expertise:Windows 10/11 & macOS supportActive Directory & Office 365 administrationHardware/software troubleshooting & network diagnosticsServiceNow & Jira ticketing systemsRemote Desktop support & system monitoring (Zabbix, Grafana) What I Bring: Strong problem-solving abilities with a focus on minimizing downtime ITIL-aligned processes ensuring excellent customer service Experience managing escalations and coordinating with technical teams Proactive approach to root cause analysis and permanent resolutionsCertifications: PGDCA | Hardware & Networking (H+ & N+)Always eager to learn new technologies and contribute to organizational IT excellence. Open to challenging opportunities in Desktop Support, IT Support, and System Administration roles.
Experience
System Engineer
Feb 2026 — Present · Bengaluru, IN
Education
Sri Sri Jagannath Mohavidyalaya
Bachelor of Science - BS, Chemistry
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