Biswajeet Sikdar
Support Agent @Foundever
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WORK HISTORY
Support Agent @Foundever
Calgary, AB, CA
Managed billing processes and handled disputes to ensure customer satisfaction and retention.• Analyzed customer cycles and made bill arrangements to optimize revenue for Foundever.• Developed strategies for product promotions, leading to increased customer engagement and loyalty.
EDUCATION
Hult International Business School
Master of Science - MS
Lovely Professional University
Bachelor of Commerce(Honours)
Hult International Business School
Master of Science - MS
ABOUT BISWAJEET SIKDAR
1) As a Student Success Specialist at BYJU\'S, I applied my skills and knowledge in business analytics, customer relationship management, and student development to enhance the learning outcomes and experiences of the students. I worked with a team of educators, mentors, and counselors to provide personalized guidance, feedback, and support to the students, using data-driven insights to identify their needs, strengths, and areas of improvement. I also contributed to the design and implementation of effective marketing strategies and campaigns to attract, retain, and grow the student base, achieving a 30% increase in user retention rate and a 25% increase in referrals.(2) Prior to joining BYJU\'S, I gained valuable experience and expertise in marketing, communication, and leadership as a Marketing Executive at Engineering Enterprise and as a Marketing Account Executive at RBI America. I collaborated with cross-functional teams to deliver impactful marketing projects and initiatives, such as launching a new product line, securing a large contract with a major client, and creating a video series to showcase the company\'s services and values. I also earned multiple certifications in mobile, video, and shopping advertising from Google Adwords Consultant, demonstrating my proficiency and versatility in digital marketing tools and platforms. My education background includes a Master of Science in Business Analytics and a Master of Science in International Business from Hult International Business School, and a Bachelor of Commerce (Honours) in Marketing from Lovely Professional University.(3) My core competencies are data analysis, customer relationship management, student development, marketing, communication, and leadership. I am passionate about applying these skills to create positive and meaningful impacts on the education sector and the society at large. I am always eager to learn new things, embrace new challenges, and collaborate with diverse and talented people. My goal is to pursue a career that allows me to leverage my strengths and interests, and to contribute to the advancement and innovation of the education industry.
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