Bisola Morakinyo
Sales Administrator @Rfa-Tech Ltd
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WORK HISTORY
Sales Administrator @Rfa-Tech Ltd
Sheffield, GB
Resolved customer concerns within a 24-hour timeframe, resulting in a 30% reduction in escalations and reinforcing the team\'s commitment to exceptional customer service. • Achieved a 98% on-time delivery rate by efficiently coordinating transportation for clients\' orders, enhancing customer trust and loyalty. • Increased sales order and invoices processing efficiency by 25% through the implementation of streamlined order management systems (THEREFORE, ARMAPlus, SAP), reducing errors and improving overall productivity. • Collaborated closely with the Credit Control department to implement a proactive payment reminder system, resulting in a 25% reduction in outstanding customer payments. • Implemented a proactive proof of delivery system, consistently providing customers with accurate and timely notifications regarding materials to be supplied.
EDUCATION
National Open University of Nigeria
Post Graduate Diploma, Business Administration, Second Class (Upper Division).
Benson Idahosa University
Bachelor of Arts (B.A.), English Language and Literature., First Class Honors.
Sheffield Hallam University
Master of Science - MS, Human Resources Management
ABOUT BISOLA MORAKINYO
ACIPD level 7 Experienced HR Administrator with a proven track record of success, offering 6 years of comprehensive experience in human resources roles. With a strong passion for fostering a positive work environment and optimizing HR processes, I bring a unique blend of expertise and dedication to support organizational growth. Throughout my career, I have developed a solid foundation in various HR functions, including employee onboarding, benefits administration, payroll coordination, and personnel file management. My attention to detail, strong organizational skills, and ability to handle sensitive information have consistently ensured accurate and efficient HR operations. IMPACTFUL HR ACCOMPLISHMENTS • Streamlined Onboarding Process: Improved the onboarding process, reducing the average time taken to onboard new employees by 20% and ensuring a seamless integration. • Employee Training and Development: Customized and delivered staff training programs on effective performance management, resulting in improved employee-manager relationships. • Reduced Employee Turnover Rate: Conducted exit interviews, gathering valuable data that contributed to a 15% improvement in employee experience and retention. • Payroll Processing and Benefit Administration: Collaborated with the finance department to ensure timely payroll sign-off, coordinate employee benefits, and maintain accurate payment records, achieving a 100% accuracy rate in payroll processing and benefit administration. • Career Growth: Promoted from Admin officer to HR administrator, where I trained and managed 4 team members. My ultimate goal is to contribute as a dedicated HR professional, creating a lasting impact by implementing effective strategies that drive employee satisfaction, retention, and organizational growth. Let’s connect and explore opportunities to collaborate on achieving mutual success.
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