Bisman Kaur

Customer Service Representative @Food Basics

Kitchener, ON, CA

Provided exceptional customer service, addressing inquiries and resolving issues to ensure a positive shopping experience for a diversecustomer base.• Handled customer phone calls for assistance, resolving queries related to products, store policies, and online orders while ensuring aseamless experience.• Selected as one of three top-performing employees to serve as the ambassador for the newly launched Moi Rewards Program,recognized for good natured, outgoing welcoming vibe, outstanding communication skills and a customer-focused, helpful approach.• Demonstrated strong communication skills, utilizing Other to assist non-English-speaking customers effectively.• Maintained a detail-oriented approach to inventory management, product display organization, and multitasking in a fast-paced retailenvironment.• Ensured punctuality and commitment to weekly schedules, consistently meeting performance and reliability expectations.• Handle cash, credit, and debit transactions with accuracy and efficiency.