Bishwajit Behera

WORK HISTORY

EDUCATION

ABOUT BISHWAJIT BEHERA

Personal summaryHaving 2 years overall experience.key experience* Having knowledge of tools Crm, eclipse software.* Maintaing the existing financial year contribution/distribution retirement plan.* open a new account IMA plan / new plan/ existing plan/ 401kIRA plan and made the transaction of the plan through cheque and provide the resolution to the US clients.* Attracting with us clients through mail and provide them a resolution and the need of the clients.*Maintaing the TAT of the process.*Attracting with the team member and the US clients and provide them a resolution and follow the KPI( key performance indigator) of the process.* Also maintaing the US clients accounts details and the transaction according to the demand of the clients and rhe request.*Maintaining chat report, and maintain the SLA (service level aggrement)in the chat support * Provide productivity report to the client of the MTD(Monthly tracking data) through E-mail, and provide the resolution to the quries of the customer through chat support,*Maintain exel report of the particular data and also provide the appreciation report data and forward rhrough the e- mail to the support team members and also maintain the welcome mail report.* Also maintain the KPI of the process and client calls/ chat, and provide the support to the co- team members by providing the co- operative supports from start to end by MTD(Monthly tracking data) collective support report.* Driving improvement process activities with aim of QA targets.*Policy updated *Resolved complex client inquiris and issue promptly, maintaining high client stasifaction level.Warm/ Regards,Bishwajit Behera