Bishwajeet Kumar
Global Customer Experience Leader | Scaling Teams, Optimizing Processes & Building Trusted Brands
- Role
- Director Customer Support at Primetrace
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Bishwajeet Kumar
Prime trace benefits from my leadership as Director of Customer Support, where I contribute to enhancing customer satisfaction and optimizing support operations. With a strong focus on customer satisfaction (CSAT) and NPS, I collaborate with teams to deliver seamless technical support and drive operational efficiency. A B.Tech graduate from D.C.R. University of Science and Technology, I bring expertise in end-to-end project management to foster impactful customer experiences. Motivated by innovation, I strive to align support strategies with organizational goals, ensuring user-centric service delivery.
Experience
Director Customer Support
Aug 2021 — Present · Bengaluru, IN
Education
D.C.R University of Science and Technology
B.Tech, Electrical, Electronics and Communications Engineering
2011 — 2015
G.B.S.S school ,janakpuri, Delhi
+2, PCM
2008 — 2010
ROSE PUBLIC SCHOOL
10th, All
1996 — 2008
Skills
- Microsoft Office
- Event Management
- Microsoft Excel
- Team Management
- Microsoft Powerpoint
- Microsoft Word
- Research
- Management
- Leadership
- Strategic Planning
- Campaign Management
- Political Campaigns
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