Bishwajeet
Analyst, Digital Disputes at NAB India | ++ American Express | ++ FIS | LPU
- Role
- Analyst at NAB
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Bishwajeet
Experienced professional, specialized in bank operations, disputes and FinCrime with 6+…
Experience
Analyst
Jun 2023 — Present · Gurugram, IN
Conduct thorough investigations of customer disputes, gathering relevant information, reviewing transaction records, and analyzing supporting documentation to determine the root cause and validity of each dispute.• Implement proactive measures to identify and prevent fraudulent activities, including monitoring transactions, assessing risks, and collaborating with the bank\'s fraud prevention team to develop effective strategies.• Manage the end-to-end dispute resolution process, ensuring timely and fair resolutions for customers. • Utilizes advanced analytical tools and techniques to extract insights from dispute data, identify trends, and contribute to the development of preventive strategies. • Present findings and recommendations to management and stakeholders for informed decision-making.• Continuously review and enhance dispute resolution processes, identifying areas for improvement, streamlining workflows, and implementing best practices to optimize efficiency and customer experience.• Stay up-to-date with relevant regulations and compliance requirements, ensuring adherence to legal and regulatory guidelines in all dispute resolution activities.
Education
R.P.S Public School
Secondary School Examination
2001 — 2012
Himalayan International
Senior Secondary
2012 — 2014
Lovely Professional University
Bachelor of Technology (B.Tech.)
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