Bishor Kurian

WORK HISTORY

EDUCATION

SKILLS

ABOUT BISHOR KURIAN

Transformational leader with 25+ years of progressive leadership experience in strategically directing after-sales service operations across multinational environments. Demonstrated expertise in developing world-class customer experience frameworks that drive brand loyalty and sustainable revenue growth across Consumer Electronics, Appliances, Telecom, and IT sectors.Known for exceptional ability to transform service operations into strategic profit centers while establishing unparalleled brand trust. Track record of delivering triple-digit network expansion and significant revenue growth through innovative service models, operational excellence, and quality-focused strategies.Creative and business-savvy professional with rich techno commercial background with a passion of seamless service delivery and execution from ground zero. Skilled in expanding service network by establishing strategic alliances and tie-ups; driving aggressive growth while building professional relationships with partners to enhance functional capability and ensure alignment on objectives.History of excelling in introducing new organizational change, expanding markets and leveraging knowledge base with internal resources to facilitate business excellence. Expertise in formulating budgets, SOPs & policies, designing systems & processes, facilitating partnership, developing KPIs, QA control measures and service contract.Notable Credits:Build fortune 500 standard CX Service setups from the scratch for many organizations. First Flagship in Mumbai for Samsung with above 95% CS score, Various services innovations introduced in the industry such as Service On Wheels (2007), Exclusive Dealer Care Team (2008) etcSignificant improvement in Customer & Dealer satisfaction on service perception in various market in short spanNotable growth on Revenue through phase expansion on overall business Build HCL Care premium service setup in Maharashtra and GOA Region for Samsung and HCL products service delivery from the scratch to delivery of the state of the art service network on the groundEstablished the world class Flagship service centers in Mumbai and GOA the first of its kind project in IndiaBuilt Samsung Customer Service Network in several districts of Kerala from the scratch to delivery of the state of the art service network, well versed with the new vendor selection methodology from RFI/RFP/RFQ stage to final selection of the service vendor and blended by the concept of marketing, branding, merchandising of the Samsung Exclusive Service Centers