Bishal Rajak
IT Consultant @ITC Infotech
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WORK HISTORY
IT Consultant @ITC Infotech
Kolkata, IN
Accor Support
EDUCATION
Sangha mitra vidyalaya kolkata
Higher education
MACK Hospitality Management Training Center
Front Office
Shree Balkrishna Vithalnath Vidyalaya kolkata
Higher secondary education, Business/Commerce, General
SKILLS
ABOUT BISHAL RAJAK
Hospitality professional with over 12 years of comprehensive experience across front office management, guest services, and hotel operations. Beginning my career with hands-on roles in Bell Desk, Concierge, Airport Services, and Grand Club teams, I developed a strong foundation in guest relations and luxury hospitality. I advanced to front desk operations at Novotel Kolkata and steadily progressed through leadership roles at Leela Hotels, where I was promoted from Supervisor to Executive and gained valuable cross-exposure as a Shadow Duty Manager.Building on this experience, I embraced the challenge of Pre-Opening Assistant Manager – Front Office, contributing to successful hotel launches and operational readiness. As Duty Manager and later Assistant Front Office Manager at prestigious properties, including Hilton Goa, I honed my leadership, team-building, and operational skills, with a focus on optimizing guest satisfaction and front office efficiency.Certified as a departmental trainer and recognized as an upsell champion, I am passionate about delivering service excellence and driving business results through effective team management, operational excellence, and innovative guest engagement. I am eager to connect with industry professionals and explore opportunities to contribute to dynamic hospitality environments.
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