Biraj Das

Inside Sales Account Manager - Renewals @SOTI

Mississauga, ON, CA

Managed end-to-end account lifecycle for a portfolio of clients, achieving a renewal rate of over - 95% attainment Q1 - 119% attainment Q2 • Build strong client relationships to identify upsell and new business opportunities, and reduce churn through proactive engagement, ensuring customer concerns and needs are met • Managed Small - Med - Large partner/customer accounts, totalling a net revenue of $2.7 Million in FY25, which includes both renewal and net new business, utilizing cost-saving, value-add and multi-year deals• Conducted quarterly business reviews (QBRs) with key clients to present performance metrics, uncover strategic growth areas, and align on long-term objectives

Ted Rogers School of Management - Toronto Metropolitan University

Bachelor of Commerce - BCom, Business Technology Management