Biraj Bhuyan

About Biraj Bhuyan

Seasoned and performance focused IT professional with over 19 years of experience in system, software, and application support & maintenance, service delivery, project management, IT process & technology consultant, delivery transformation and automation. • Having more than 15 years of experience on production support in managed services (ITSM) landscape and service delivery role having expertise on ITIL framework. • Having 10 years of experience to lead a support team of 50+ technical resources of different skill and expertise level (L1, L2, L3) in onshore/offshore model and equipped with expertise to lead even a bigger support team in managed services • ITIL and PRINCE2 certified professional in service management and project management respectively. • Collaborate with Operational Improvements Manager and other Technical Delivery Managers to assess, improve, and enforce IT Service Management processes aligned with ITSM / ITIL Best Practices. • Lead continuous improvement, process & delivery transformation, and automation solutions to bring efficiency to operation and support processes. • Work with customers, senior leadership team, support, and engineering teams to handle and resolve any critical customer issues that arise with our product and services. •The digital operation and technology transformation leader collaborate with customer stakeholders and professional services colleagues to define and implement transformation program. • Provided first-rate support for FX traders by resolving issues in a timely manner, answering questions, relaying feature requests, and providing the best possible trading experience. • Strong understanding and working on FIX Protocol, FIX Engine, FIX Session, FIX message and the usage of tags. Ability to troubleshoot and resolve FIX Protocol issues: FIX 4.2/4.4, Sequence reset issue.• Excellent working experience on most critical applications in Forex Trading like Wallstreet System, Fenergo, Omgeo Protocoll, Digitech Pricing Engine, Barracuda, Fenics Option Trading, Two Four Credit Monitoring, Smartstream TLM Confirmation matching, MarkitSERV TradeSTP which are extensively used by corporate.• Automate, monitor and support server side Windows and UNIX applications using shell/python scripting and UFT automation tool• Expertise on tools like PL/SQL Developer, TOAD, IBM ISM, Remedy, Servicenow, JIRA, Geneos monitoring, SOAP UI, Tivoli, JSON, YAML,Control-M and AutoSys Batch Scheduler, CFT,Citrix Client, XenApp.

Experience

1. Ops Lead, Data & Analytics

   Wipro

   Jun 2023 — Present · Bengaluru East, IN

   I as Ops Leader lead Managed Services Operations team and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within all SBUs.• I ensure that managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.• My primary objective of my role is to ensure contracted Managed Services outcomes are delivered to the client.• In my role I also assists with the planning, building, and supporting of delivering managed services to meet business objectives.• Plans and implements training and development initiatives for D&A Ops team. Reviews training requirements for service operations teams

Education

• Ravenshaw University

  Higher Seconday Education , Physics, Chemistry, Mathematics

• International Institute of Information Technology Bangalore

  Post Graduate Diploma in Data Science, Statistics & EDA, Machine Learning, Deep Learning, Big Data & SQL

  2019 — 2020

• Biju Patnaik University of Technology, Odisha

  Bachelor of Engineering (B.E.), Computer Science

  1999 — 2003

Skills

• Jdbc
• Core Java
• Jquery
• Software Project Management
• Itil
• Maven
• Javascript
• Uml
• Devops
• Fx Trading
• Weblogic
• Software Development
• Python
• Scrum
• Agile Methodologies
• Jsp
• Xml
• Struts
• Unix
• Jenkins
• Websphere Application Server
• Shell Scripting
• Major Incident Management
• Sdlc
• Ajax
• Websphere
• Pl/Sql
• Oracle
• Requirements Analysis
• Clearcase
• Cloud Computing Iaas
• Eclipse
• Java Enterprise Edition
• IT Service Delivery
• Sacm
• Servlets
• Java
• Sql
• Linux
• Quality Center