Biprajit Nag

About Biprajit Nag

With 4+ years in B2B SaaS Customer Success, I specialize in customer onboarding, account management, and customer lifecycle management to drive customer retention and revenue growth.I own the end-to-end customer journey—from onboarding and adoption tracking to renewals and escalation management—ensuring customers achieve their business goals while maximizing product value. I collaborate closely with Sales, Product, and Support teams to deliver a seamless, customer-centric experience that fosters loyalty and expansion.My core responsibilities include:1. Designing and executing scalable onboarding programs that accelerate time-to-value and increase product adoption.2. Monitoring customer engagement and usage analytics to identify opportunities and support retention3. Conducting regular business reviews and managing renewal processes with a consultative approach to grow customer accounts.4. Managing and resolving customer issues through effective escalation management and cross-team collaboration.5.Driving customer advocacy by delivering value-focused communications and acting as the trusted advisor for clients.I am passionate about building lasting client relationships and driving measurable business outcomes. Whether accelerating adoption or negotiating renewals, I focus on aligning customer success with company growth.Always evolving, data-driven, and customer-first.

Experience

1. Customer Success

   Aislelabs

   Jun 2023 — Present · CA

Education

• New Horizon College of Engineering

  Bachelor’s Degree, Bachelor Of Business Management

  2013 — 2016

• Indira Gandhi National Open University

  Master's degree in Finance and Marketing