Biplove Roy
Duty Manager @Radisson Hotel Group
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WORK HISTORY
Duty Manager @Radisson Hotel Group
300 keys # Responsible for greeting the VIP guests of the hotel as directed by the Front Office Manager.# Performing special services for VIP guests and assisting in VIP’s arrival and departure in absence of guest relation officers.# Checking the cleanliness of lobby and public areas, lights, and as well as front office staff in proper and orderly appearance and behavior.#Responsible for handling customer & employee issues and overseeing operations, including.maintenance, cleanliness, and efficiency.# Trained new hires and addressed employee complaints or performance issues as needed.#Checking registration cards of arriving guests and ensuring all information should be filled on each card either by Guest Relation Officers or the guests.# Giving instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release rooms blocked because of no-shows Co-ordinates with all departments concerned in order to maintain Front Office functions properly.#Handling guest complaints and other related problems and reporting on the Assistant Manager’s logbook.#Assisting reception, business centre, cashier, concierge, and bell captain during they are busy.#Answering guests’ inquiries, handling complaints, and attending to the needs of the guests.#Approving and signing allowances, rebates, etc. as required by Front Office Cashier.#Authorizing charges to be made for late departures and/or compliments on them.
EDUCATION
Amrapali Institute of Hotel Management
A
SKILLS
ABOUT BIPLOVE ROY
I am an extremely energetic, friendly, and hardworking person with a passion for…
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