Bipin Sharma
Sr Associate. Client Experience B2B & Retail- Delhivery| 7 Years Experience in Road Transport & Logistics Operations | Exploring Shipping Line / Ocean Logistics Opportunities
- Role
- Senior Associate at Delhivery
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Bipin Sharma
Operations and Key Account Management professional with 7+ years of experience in logistics and supply chain operations. Experienced in handling 2500+ monthly tonnage operations, escalation management, KPI monitoring, and client relationship management. Proven track record in improving operational efficiency, customer satisfaction, and service performance.
Experience
Senior Associate
Apr 2023 — Present · Mumbai, IN
Managed and improved key operational KPIs, including Delivery TAT and Pickup Performance, ensuring consistent service efficiency and process optimization. • Handled and monitored monthly business operations of 2500+ tonnage, ensuring smooth execution, operational efficiency, and service quality. • Built and maintained strong client relationships through proactive communication and effective stakeholder management. • Handled daily operational escalations with a 100% response rate and 95% resolution rate within 24 hours, ensuring quick issue closure and enhanced customer satisfaction. • Successfully managed and resolved DEPS cases on a monthly basis, ensuring timely action, process compliance, and high client satisfaction levels.
Education
Shivajirao S Jondhale College of Engineering Vishnu Nagar Dombivli (West) Dist Thane
Bachelor of Engineering - BE, Industrial Production Technologies/Technicians
2013 — 2017
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