Bipin Jaguste
Service Delivery Management Professional Service Operations Management | Project & Program Management | Technology & Operational Excellence
- Role
- Associate Delivery Head at Tech Mahindra
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Bipin Jaguste
I am a proactive and achievement-oriented professional with over 22 years of experience…
Experience
Associate Delivery Head
Feb 2019 — Present · IN
Technical Program Manager for TalkTalk (Aug’22-Aug’23)o Led multi-vendor projects, adhering to Agile Scrum principles to deliver on business objectives.o Fostered seamless collaboration between delivery teams and business stakeholders, ensuring strategic alignment.o Proactively managed backlog prioritization, facilitating sprint planning and execution.o Served as the primary liaison between Business and Delivery Teams, overseeing effective communication channels.o Chaired Tech Delivery & Engineering Delivery Board meetings, providing strategic direction.o Reported directly to the Chief Technology Officer (CTO), offering comprehensive insights on program milestones.• Project Manager - PoC for Standard Chartered Bank (Jan’22-Jul’22)o Spearheaded automation of critical Controlled Samples (CSs), showcasing live demonstrations during operational hours.o Developed comprehensive deployment strategies for BOTs, ensuring seamless integration into production environments.o Established robust post-production support frameworks, ensuring operational continuity and client satisfaction.• Associate Delivery Head for AT & T (Feb’19-Dec’21)o Formulated meticulous hiring plans to address skill gaps and optimize team performance.o Defined clear objectives for team leads, fostering a culture of accountability and excellence.o Architected scalable Incentive Plans, incentivizing high performance and goal attainment.o Streamlined cross-functional collaboration, aligning Training, Quality, and MIS resources with program objectives.o Designed and monitored NPS Incentive Plans, driving continuous improvement in service delivery.
Education
Indian Institute of Management, Indore
PGCPM
2007 — 2007
KUVEMPU University
M.Sc - IT
2006 — 2007
University of Mumbai
Bachelor of Commerce - BCom
1998 — 2001
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