Bipin Kumar

About Bipin Kumar

As a Project Manager at Accenture, I lead the team to implement IT Service Management processes and customer service management on ServiceNow, a cloud-based platform. I gather business requirements, convert them to user stories, and play the role of Scrum master, enabling Agile team by administering Agile processes. I also manage communication with all the stakeholders by conducting project reviews and workshops. I graduated with a MBA degree from IIM Raipur, where I gained a strong background in business analytics, strategy, and marketing. I have successfully applied my skills in various projects and internships, such as implementing business development strategy through channel partners, creating use-case library and communication strategy for digital products, and performing competition analysis. I have also earned multiple certifications, such as Lean Six Sigma, Statistics for Business Analytics, and INDUSTRYCreds. I am passionate about delivering results, driving continuous improvement, and collaborating with diverse teams. I am looking for opportunities to leverage my project management and business development skills in challenging and innovative environments.

Experience

1. Project Manager

   Accenture

   May 2022 — Present

   Worked as Project manager to lead the team to implement IT Service Management processes of Incident, Problem, Change, Knowledge, and Request Management on ServiceNow.* Lead the team to implement one enterprise one platform customer service management on ServiceNow.* Gathered the business requirement and converted them to user stories.* Played the role of Scrum master, enabled Agile team by administering Agile processes.* Managed communication with all the stakeholders by conducting Project reviews and multiple workshops to gather new customer requirements

Education

• Indian Institute of Management Raipur

  Master of Business Administration - MBA

  2020 — 2022