Bip Bandy
Director of Service Desk Technology @Monumental Sports & Entertainment
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WORK HISTORY
Director of Service Desk Technology @Monumental Sports & Entertainment
Washington, DC, US
Oversees the daily operations of the Service Desk and Live Events Teams, delivering support to over end-users for a major broadcast TV network and four professional sports teams—the Capitals, Wizards, Mystics, and Go-Go—spanning across three arenas and four office locations throughout the Washington, DC area.• Actively participates in meetings overseeing the $850 million Capital One Arena Transformation project, which includes building a new server room, expanding offices spaces, redesigning Event Level areas, installing new cabling pathways, rolling out WiFi 7, and coordinating with vendors—all while ensuring uninterrupted operation of current systems throughout renovations.• Leads a variety of technology enhancement projects, including Teams Phone Migration, SolarWinds Monitoring, Tanium Deployment, JAMF Pro implementation, Windows 11 Migration, PC/Mac device refreshes, and improvements to the ticketing system.• Serves as Scrum Master and facilitates Change and Project Management Meetings.• Designs project plans and creates workflows that comply with ITIL standards.• Engages in budget planning and technology forecasting.• Reviews ticketing, application, network, and security reports on a daily, weekly, and monthly basis to ensure compliance with performance standards and SLAs, system optimization, and security integrity.• Evaluates training requirements and provides staff with guidance on procedures for adopting new technologies. • Holds monthly one-on-one meetings with staff to share best practices, foster professional growth, boost performance, and align individual goals with team objectives.• Manages hardware inventory and oversees software licensing for numerous applications.• Acts as Microsoft Global Administrator, handling administrative duties for Exchange, SharePoint, and Teams environments.
EDUCATION
Purdue Global
Associate of Arts and Sciences - AAS, Information Technology
University of Maryland
Bachelor of Arts - BA, Economics
ABOUT BIP BANDY
Experienced IT professional with over 20 years in the industry, including 18 years managing a customer-focused Help Desk. Skilled in leading programs, projects, and change management initiatives, with an extensive background in incident, problem, and service level management. Recognized for a strong attention to detail, excellent written and verbal communication, and superior troubleshooting and problem-solving abilities. Holds a BA in Economics, an AA in Information Technology, and three professional IT certifications: A+, MCP, and MCDST. Possesses broad expertise across various IT systems and applications.
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