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Binu Poovadil Thomas

Delivery Leader – IT Infrastructure & Cloud | Driving Reliable Operations & AI/Data‑Driven Decisions | IT Strategy, Customer Experience (CX), People Leadership, Mentor & Coach.

Role
Head of Operations at Tata Consultancy Services
Location
Kochi, KL, IN
LinkedIn followers
500 followers
OperationsView LinkedIn profile

About Binu Poovadil Thomas

Senior IT service delivery leader with 18+ years driving global infrastructure, cloud/DevOps, and AI & Data Science operations for APAC, EMEA, and US customers. Lead 200+ member teams, build NOCs from scratch, and deliver large-scale transformations with strong financial, vendor, and stakeholder governance. Passionate about developing high-performing teams—and off the field, coaching table tennis and practicing sustainable farming.

Experience

  1. Head of Operations

    Tata Consultancy Services

    Jan 2026 — Present · Kochi, IN

    Delivery Partner for an IT Infrastructure, Private Cloud, Shared Service Project & extended support for Public Cloud, Artificial Intelligence & Machine Learning projectsAccountable for Kerala region IT Operations and People Management. Lead and manage the delivery team overseeing Service Delivery Managers, Project Managers, Developers and architects.Supporting hiring and training initiatives to enhance the team\'s capabilities and ensure exceptional service delivery.Work closely with clients to meet their needs and effectively manage their expectations.Engage in delivery governance forums, collaborating with the Sales Team on proposals and strategic initiatives to drive success.Collaborate with cross-functional teams, for problem-solving and decision-making.Guide & work hands-on with the pursuit team for technical solution design, estimation, planning, commercials and proposals presentation.Operational Efficiency: Track & control operational parameters such as utilization, pyramid, margin with attention to details.Primarily supporting customers based in APAC, India, Middle East, Africa & LATAM.

Education

  • St Marys College, Manarcaud, Kottayam, Kerala

    Bachelor of Science (BSc), Physics & Applied Electronics

    2003 — 2006

  • St Marys HSS

    Higher Secondary, Computer Science

    2001 — 2003

  • MGM High School Pampady, Kottayam, Kerala

    SSLC

    2000 — 2001

Skills

  • Microsoft Exchange
  • Troubleshooting
  • Security
  • IT Service Delivery
  • Amazon Web Services (Aws)
  • Itil
  • Block Chain
  • Powershell
  • Technical Support
  • Machine Learning
  • Office 365
  • Linux
  • Active Directory
  • Windows Server
  • Information Security
  • Internet of Things
  • Operations Management
  • Microsoft Azure
  • System Administration
  • Iis
  • Shared Services
  • Microsoft Sql Server
  • Databases
  • Project Management
  • Virtualization
  • Dns
  • Sharepoint Administration

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Binu Poovadil Thomas — Head of Operations at Tata Consultancy Services in Kochi, KL, IN | Unifers