Binu Daniel

About Binu Daniel

As a Program Manager, I am responsible for driving the overall strategy and execution of customer support programs and projects, with end-to-end ownership and alignment with the company\'s vision and goals. I have over 17 years of experience in the IT/ITES industry, with a strong background in operations management, service delivery, quality management, and process improvement.I hold a PMP certification, a Six Sigma Green Belt certification, and an ITIL Foundation certification, which demonstrate my proficiency and knowledge in project management, quality management, and IT service management methodologies and best practices. I also have a Bachelor in Computer Application (BCA) from Rajasthan Vidyapeeth University, and advanced technical skills in various reporting tools such as BMC Remedy, Clarity, Clarify, ERS, OTRS, JIRA and Zendesk. I am passionate about delivering optimal customer satisfaction and operational efficiency, and collaborating with clients, stakeholders, and teams to achieve successful project outcomes and business solutions.

Experience

1. Senior Program Manager

   Hewlett Packard Enterprise

   Oct 2023 — Present · Hyderabad, IN

   Manage and lead key programs involving multiple functions and program teams to drive the engineering development and implementation process for multiple products or service offerings for Unified Support. Direct the development of overall program strategy, budgets, resource allocation plans, and general program requirements for the Global Business Unit. Manage activities of supporting program teams and internal and external development partners; ensures alignment with unit strategy and owns responsibility for overall program profit and loss management. Communicate program progress, escalations, and issue analysis to product stakeholders; collaborates with business unit management and internal manufacturing and development partners to recommend and implement changes to products, processes, or business practices to drive continuous improvement and manage program costs. Drive innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing engineering organization. Review and evaluate program plans and guidelines for compliance with program management guidelines and standards; provides tangible feedback to improve overall program management quality and results for the organization. Lead and provide guidance and mentoring to less-experienced staff members to set an example of program management innovation and excellence.

Education

• Rajasthan Vidyapeeth University

  Bachelor's degree , Computer Programming, Specific Applications

  1999 — 2002