Binu Bhadra
Senior Customer Service Associate @Angel One
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WORK HISTORY
Senior Customer Service Associate @Angel One
In my role, I am responsible for addressing customer queries promptly and efficiently via inbound calls, ensuring their concerns are resolved satisfactorily. I manage a high volume of calls while adhering to communication scripts tailored to various topics. My goal is to identify customer needs, provide accurate information, and offer effective solutions to enhance their experience. Additionally, I execute trades on behalf of customers, further demonstrating my commitment to their financial success.Technical Proficiency:Possess NISM certifications in capital markets, derivatives, and currency derivatives, showcasing a strong understanding of financial instruments.Proficient in quantitative and analytical skills, enabling me to assess market trends and provide informed insights to customers.Exceptional oral and written communication skills, essential for building rapport with customers and effectively conveying complex financial information.Demonstrated expertise in customer service, relationship management, and maintaining client satisfaction.In-depth knowledge of financial markets, allowing me to navigate and address diverse customer needs with confidence.Equipped with a reliable laptop and a stable internet connection to ensure seamless operations.
EDUCATION
Cooch Behar Panchanan Barma University (CBPBU)
geography houners , BA
Cooch Behar College
Bachelor of Arts
Jalangi B.Ed. College
Bachelor of Education - BEd, Geography
ABOUT BINU BHADRA
Operations Executive | Equity Market Support Specialist | Multilingual Professional (English, Bengali, Hindi) Hello, I\'m Binu Bhadra!A proactive and results-driven Operations Executive with 3+ years of experience in the BPO and financial services industry, specializing in customer support for the equity market. I excel in handling stock market-related queries, trade settlements, compliance processes, and operational efficiency improvements while ensuring seamless customer experiences. Why Work with Me? Equity Market Expertise: Specialized in assisting clients with trading, portfolio management, and stock-related concerns. Multilingual Professional: Fluent in English, Bengali, and Hindi, ensuring smooth communication across diverse customer bases. Certified in Service Excellence: Certified in Communication Foundations and Developing a Service Mindset to enhance customer interactions. Technical Proficiency: Skilled in Microsoft Word, Excel, Email Clients, Research Tools, and CRM Software to optimize workflows and improve operational efficiency. NISM 8 Certified: Strong understanding of equity derivatives, trading regulations, and risk management in the financial markets. Key Achievements & Contributions Managed & Resolved Stock-Related Queries: Assisted clients with trading, portfolio issues, and market-related concerns, ensuring high customer satisfaction. Enhanced Operational Efficiency: Streamlined customer support processes, reduced response times, and improved resolution accuracy. Award-Winning Performance: Recognized for service excellence and operational efficiency in a high-volume customer support environment. Let’s connect and explore exciting opportunities together! I am eager to contribute my expertise in operations, customer support, and financial services to drive success in the equity segment. Feel free to reach out- b••••••••@gmail.com
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