Binod Kumar
18+ years experience in Retail Operation Management in India
- Role
- Retail Store Manager at MAC Cosmetics
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Binod Kumar
A competent professional with 17 years of experience in the areas of Retail Store Sales & …
Experience
Retail Store Manager
Oct 2019 — Present · New Delhi, IN
Taking care of day-to-day operations of the store, setting work schedules, maintaining inventories, ensuring customer satisfaction, executing layout of store merchandise-Ensuring achievement of sales target & loyalty target by planning, distributing and monitoring target on a daily basis-Ensuring visual merchandising guidelines are adhere to and standards are maintained in the departments provide feedback to visual merchandiser-Tracking monthly performance (sell through inventory mix and level, retail presentation and target achievement) against plan and proactively identify solutions to close performance gaps, if any-Ensuring mystery shop targets are met by conducting audit and providing training and feedback and taking corrective measures-Managing customer complaint and queries resolving them in the best possible way and also ensuring high level of customer service is maintained by one and all on the floor-Making shrinkage level under control by training team on how to handle the stock and protect stock from pilferage and getting soiled and damaged-Developing team members by providing timely and constructive feedback to help them to identify their weakness and strength. Providing adequate learning and development of team through on job training, VM training, product training etc.
Education
Free Progress Academy
School , Regular
1997 — 1998
Manipur University
Bachelor's degree, (Economics Honours)
1998 — 2003
Skills
- Promoting and Marketing the Business
- Merchandising
- Customer Service
- Sales
- Fashion
- Numerical Skills
- Recruiting
- Store Management
- Visual Merchandising
- Planning
- Project Planning
- Retail
- Process Improvement
- Team Working Skills
- Teamwork
- Team Management
- Team Leadership
- Training
- Selling
- Management
- Account Management
- Time Management
- Inventory Management
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