Binod Gautam

About Binod Gautam

A “Performance Driven Professional” bringing in rare level of business acumen and record of achievement developed in over 10 years of experience Seven (7) years of experience of leading a Team and managing end to end process operation with aim to accomplish cooperate plans and goals successfully Operation Management focusing on maximizing customer satisfaction, process excellence and Compliance etc. Process Improvement initiative to achieve maximum efficiency in various operation coordinate with internal/external Customer and Stakeholder for running successful/Smooth business operation and experience of implementing procedure and service standard for business excellence Adroit in ensuring delivery of high-quality services to support customer’s business needs & achieving high consumer satisfaction from all operational user for service Prudent, discipline & self-motivated with excellent interpersonal skills, Communication & organizational skills with proven abilities in team management and customer relationship management Ability to collaborate between different team and also lead them to ensure the objectives are met withing the set timeline, while maintaining a high quality Efficient in leading and enabling change without having any impact on the performance

Experience

1. Process Excellence Manager

   Encore Capital Group

   Feb 2025 — Present · Gurugram, IN

Education

• Sec Sikar

  Bachelor of Technology - BTech, Mechanical Engineering

  2007 — 2011