Bino Abraham Mathew

MBA|Finance administration|specialist| Consumer analyst | Marketing executive| Financial Analyst|

Role
Customer Success Specialist at Healthfirst Technologies
Location
Faridabad, HR, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Bino Abraham Mathew

Disciplined and persistent finance expert with a master degree in Business…

Experience

  1. Customer Success Specialist

    Healthfirst Technologies

    Nov 2023 — Present · Haryana, IN

    At Patient Billing Ltd, UK, created and audited 50–60 medical invoices daily for hospitals, clinics, and consultants, ensuring 100% accuracy before submission to insurers and patients.Generated detailed invoices for hospital procedures, consultant services, and clinic treatments based on client-provided data, maintaining compliance with UK billing regulations.Prepared itemized billing statements reflecting treatment costs, consultant charges, and insurance coverage for patient clarity.Verified insurance information, patient details, and treatment codes prior to invoice generation to minimize errors and claim rejections.Proactively followed up with UK-based patients regarding aged debt and outstanding invoice payments.Conducted international calls with patients and insurance companies to provide updates and notify them of pending amounts.Updated and reconciled accounts in Healthcode software, reducing aged debt through timely insurer follow-ups.Handled an average of 30 outbound and 5 inbound calls daily, addressing patient and insurer queries on billing and payments.Coordinated with embassies for international patient consultations and submitted invoices for reimbursement.Liaised with consultants and hospitals to ensure accurate invoice submission and timely payments.Submitted aged debt queries to insurers and resolved pending balances.Addressed patient billing concerns related to treatment costs and service charges.Regularly used Healthcode and Salesforce to manage, monitor, and track billing operations.Drafted professional email correspondence to patients regarding outstanding balances and general queries.Communicated effectively via email with clients, consultants, and insurers on invoice follow-ups, discrepancies, and pricing issues.

Education

  • Maharshi Dayanand University

    Master of Business Administration - MBA

    2018 — 2020

  • Maharshi Dayanand University

    Bachelor of Commerce - BCom

    2014 — 2017

  • Maharshi Dayanand University

    Master's degree

    2018 — 2020

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Bino Abraham Mathew — Customer Success Specialist at Healthfirst Technologies in Faridabad, HR, IN | Unifers