Binisha Manoj
Senior analyst - service desk at capita
- Role
- Senior Service Desk Analyst at Capita
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Senior Service Desk Analyst
Jun 2021 — Present
Handle the initial client contact at Capita service desk and resolve end user’s IT issue via telephone, email or live chats.Create incidents / tickets for the same and escalate un/resolvable incidents to higher managements for faster resolution.Keep a track of commonly reported issues and resolve incidents within required SLA’s to improve customer satisfaction.
Education
University of Mumbai
Bachelor of Science
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