Binil Varghese
Associate Director | Service Management
- Role
- Associate Director at NTT DATA North America
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Binil Varghese
Over 15 years of experience working in Customer Service domain in consumer as well as enterprise verticals.• Over 9 years of entrepreneurial experience handling Customer Relations in consumer electronics & event conceptualization.• Single point of contact for all service delivery, operational queries and escalations in multiple roles.• Managed diverse teams across various job roles, team sizes varying from 4 – 30 members. • Excellent Communication, Team Management, Conflict Resolution, Operations and Analytical skills.• Over 19 years of motorcycling experience spanning country-wide touring, managing group rides and ride conceptualization.
Experience
Associate Director
Oct 2022 — Present · Bengaluru, IN
Education
Kuvempu University
Bachelor of Science (B.Sc.), Information Technology
2004 — 2007
Loyola High School, Jamshedpur
ISC, Science
1997 — 1999
Skills
- Mobile Devices
- Transition Management
- Client Servicing
- Itil
- Klout
- Service Desk
- Sound Editing
- Leadership
- Sound Forge
- Management
- Blogger
- Sound Mixing
- Microsoft Office
- Analytical Skills
- Coordinating Events
- Traktor
- Bmc Remedy
- Adventure Travel
- Service Delivery
- Customer Service
- Itil V3 Foundations Certified
- Motorcycling
- Operations Management
- People Management
- IT Operations
- Communication
- Incident Management
- Telecommunications
- Training
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