Bindiya Giri
Senior Associate at Tata Consultancy Services
- Role
- Associate at Tata Consultancy Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Bindiya Giri
I am working in Tata Consultancy Services in the BFSI Domain for the Bank of America client.My work involves:Drive customer satisfaction and experience by addressing product-related queries received on user support portal.Work with Client Success team to understand and gather the exact client requirements, work with different internal teams to address client queries, concerns and request pre, during and post client launch.Identify trends and patterns in large amounts of information using appropriate tools / techniques to scale the product.Plan and implement the overall analytics and business intelligence strategy regarding launch and development of new products.Glean insights regarding product friction, customerpain-points and user personas to drive product and process recommendations.Spearhead user-behaviour analysis to develop innovative strategies, tools and, modifications for enhancing customer experience in collaboration with Product Teams.Track all existing problems, consolidate inputs fromcross-functional teams and route to the correct team forresolution.Report key performance metrics to senior management.
Experience
Associate
Jun 2021 — Present · Gurugram, IN
Education
Acropolis Institute of Management Studies & Research, Manglia Chouraha, Indore
Bachelor of Business Administration - BBA
Acropolis Faculty of Management & Research, Manglia Chouraha, Indore
Bachelor of Business Administration - BBA
2018 — 2021
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