Bindhya Srinivas

About Bindhya Srinivas

Resourceful Customer Service Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Motivated to maintain customer satisfaction.•Providing Backend support to UK clients by handling disputes in Utility services mainly in Gas & Electricity•Handling email escalation. Responding to clients/other suppliers on their escalated emails & resolving the higher level escalations from clients•Ability to effectively negotiate with internal and external stake holders•Handling queries from supplier through phone, email and ensure response and resolution within prescribed SLAs•Used to call other supplier to clear disputes on the account•Ensured all customer correspondence is clear, concise, timely and accurate•Maintaining customer account•Billing/invoicing the customer on the basis of the Utility Consumption done•Carry out any other duties as requested by management in relation to the process•Ensured customer’s needs are met to achieve customer delight•Demonstrable conflict resolution, negotiating, and de-escalation skills•Ability to use standard office IT packages (Word, Excel, Outlook, Power Point)

Experience

1. Senior Customer Service Executive

   Capita India

   May 2017 — Present

Education

• St.Anne's Degree College for Women

  Bachelor of Commerce - BCom, Commerce

  2013 — 2016

• GITAM Deemed University

  Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

  2017 — 2019

• St.Anne's Girl's PU College

  PUC, CEBA (Computers)

  2011 — 2013