Bindhu Gopalakrishnan

Program Lead Contracts and Vendor Management, Ipsl @Tata Consultancy Services

Peterborough, GB
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+91 *********19

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WORK HISTORY

Apr 2025 — Present

Program Lead Contracts and Vendor Management, Ipsl @Tata Consultancy Services

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London, GB

Ownership of MSA, Contracts Negotiations, Client and Vendor Management and responsible for end-to-end schedules for 3 large banks and related entities (HSBC, Unisys, Barclays, iPSL, Lloyds Banking Group taking a shareholding in the cheque clearing services) Overall responsibility of entire lifecycle of MSA, Contracts and baselining- addressing Compliance, Risks, contracts performance. Established key customer and business objectives via strong governance and stakeholder engagement Established Contracts, terms, conditions, schedules to ensure meeting business requirement objectives and outcomes. Ensure contract language and organization is in alignment with established standards and compliance requirements Act as the main point of contact between internal teams (delivery, legal, finance, risk, sales) vendors and customers. Facilitates discussions and resolve queries related to contract, schedule, deliverables, obligations, interpretations Identify risks and coordinate with Risk and Legal teams to evolve mitigation actions. Maintain up-to-date contract versions, obtain approvals and store securely. Circulate and discuss contract summaries, risks, obligations with senior stakeholders Responsible for evolving and baselining Target Operating model, Change and workflow processes between organizations, identification of cost saving opportunities in the functional areas of IT & Change, cloud & infrastructure provisioning and across organizations, monthly review with CXOs on Cost position and progress, support balance sheet reconciliation

EDUCATION

N/A

College of Engineering Trivandrum

Bachelor's Degree, Civil Engineering

N/A

St. Chrysostomes Girls High School

High School

N/A

College of Engineering Trivandrum

Master of Technology (MTech), Traffic and Transportation Engineering

ABOUT BINDHU GOPALAKRISHNAN

Financial and Insurance Domain Transformation Leader with 24+ years of experience. Successfully managed Business Process Reengineering, Re-architecture, Cloud migration and modernization for Fortune 500 clients in UK, USA & Europe. Hands-on Expertise in UK Banking, Pensions, Retirement, Regulatory, AI Automations. I work with product and data teams to solve complex business challenges, solution design, business case development, standardization and optimization of systems and processes & driving Innovation Expertise include:• Contracts, Vendor, 3rd party relations Mgmt, • Change Mgmt, Risk Mgmt, KPIs, SLAs• C-level client & internal stakeholder Mgmt.• Lead distributed teams, Ramp-up, Growth, Performance • Finance, Budgets, Planning, Lean / Six Sigma, GDPR• RFP & RFI, SoWs, Knowledge Transfer, Capacity building • Adoption of Digital Tools, GenAI, Agentic AI Automation• IT Environment provisioning: On-premises, Cloud Infra• Agile, ISO ITIL V4, Jira, ServiceNow• Azure CI/CD, Gitlab, DevOps, Google Gemini : As Transformation Leader, Diligenta UK, envisaged, reengineered & implemented business processes, policy migration and transformation for Annuities & Pensions book of business for major Insurance customers, As Contracts and Vendor Management leader for iPSL, created the MSA, IT Contracts & schedules for, and early completion of 30 schedules As Transformation leader for : evolved target Operating Model, financial mgmt. processes, Client relationship Mgmt. model, Client contracts, legal documents, Billing & TUPE models. Established ITSM processes As Leader, Test & Production Environments, Established Azure and On-premises environments (10M policy administration), led successful Cloud migrations of Testrail & Jira platforms to TCS DevPlus Excellence Award for Best financially managed project - L&G RDR Program (5300 Person days) Established Estimation framework for Ecommerce, Infra Portfolios in L&G Insurance UK 100% CSS for Infra Portfolio in L&G Insurance Program- first time in TCS Financial Sector Lead Function Point Estimation for TCS: Trained 600+ employees, 70+ Workshops:• Master of Technology (MTech) • Java Certified • Prince2 • Certified Software Estimator • Certified Internal Auditor • TCS Agile Practitioner • Azure DevOps Engineer • GCP AI Practitioner

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Bindhu Gopalakrishnan — Program Lead Contracts and Vendor Management, Ipsl at Tata Consultancy Services in Peterborough, GB | Unifers