Binay Singh Chawla
SWE @ ServiceNow | CS @ UW Madison
- Role
- Software Engineer at ServiceNow
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
Experience
Software Engineer
Aug 2023 — Present · Santa Clara, CA, US
Contributed to the development of several key features for the Virtual Agent chatbot platform, including• Implementing the AI Agent orchestration layer and integrating it with the Retrieval-Augmented Generation (RAG) pipeline to enable handling of multi-intent user queries.• Developing a citation system to enhance LLM-generated responses with verifiable source attributions.• Performance optimization initiatives reducing response time for knowledge base searches and AI agent discovery from over 12 seconds to under 7 seconds• Developing the “conversation history” API to construct a normalized transcript of a chatbot conversation (which may include a range of UI components like choice pickers, text inputs, cited sources, etc.) suitable for consumption in an LLM prompt• Integrating with external APIs such as Perpexity to facilitate searching the web via the chatbot
Education
University of Wisconsin-Madison
Bachelor of Science - BS, Computer Science
Delhi Public School Mathura Road
High School Diploma, Physical Sciences
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