Biman S

About Biman S

I build, stabilize and scale national logistics and e-commerce revenue engines. My…

Experience

1. National Key Account Manager

   Connect India E-Commerce Services Private Limited

   Jul 2021 — Present · Bengaluru, IN

   Business Growth, Expansion & RetentionDrive business growth through up-selling, cross-selling, and geographic expansion within national accounts.Collaborate with clients on new service areas, pilots, and roll-out of delivery formats.Ensure high service standards to retain accounts and build long-term relationships.Develop joint growth plans and execute them with internal teams.2. Client Relationship ManagementServe as the main point of contact for national clients (e.g, Flipkart, Amazon, Reliance).Build and maintain strategic ties with client leadership and key decision-makers.Engage proactively to meet evolving client needs and expectations.3. Strategic Planning & ExecutionDevelop and implement account-specific strategies aligned with client and company goals.Coordinate with regional/zonal teams for smooth execution across touch-points.Monitor account health and lead timely interventions when needed.4. Coordination with Internal TeamsAbility to influence without authority and manage multiple stakeholders. Work with Operations, Tech, Finance, Legal, and Support to ensure client satisfaction.Oversee roll-out of hubs, tech platforms, or custom services.Ensure timely issue resolution, billing compliance, and escalation handling.5. Performance Monitoring & ReportingTrack key metrics like on-time delivery, NDR, RTO, and customer satisfaction.Prepare and present MIS and performance dashboards to clients and leadership.Lead review meetings to drive ongoing improvement.6. Market Intelligence & FeedbackMonitor industry trends, competition, and client requirement shifts.Represent the client voice internally for service enhancement and innovation.7. Contract & Commercial ManagementNegotiate SLAs, manage contract renewals, and finalize commercial terms.Ensure billing accuracy, invoice processing, and timely collections.Coordinate approval of proposals, rate changes, or service models.

Education

• G.G.University ,Bilaspur

  PGDBM, Marketing

  1995 — 1997

• Chirimiri School

  P.g, Management

  1983 — 1997

Skills

• Customer Retention
• Customer Service
• Training
• Logistics
• Customer Satisfaction
• New Business Development
• Customs Regulations
• Account Management
• Analysis
• Supply Chain Management
• Management
• Team Management
• Competitive Analysis
• Key Account Management
• 3pl
• Logistics Management
• Freight Forwarding
• Operations Management
• Strategic Planning
• Team Leadership
• Vendor Management
• Strategy
• Negotiation
• Business Development