Billy Rhodes

About Billy Rhodes

My background spans enterprise environments from hundreds to thousands of hosts, including earlier experience at VMware and large-scale providers. Across that time, one pattern has been consistent: Infrastructure doesn’t fail because of technology, it fails because of operations. Drift. Hidden single points of failure. Poor lifecycle ownership. That’s where I operate. I combine: Architecture → designing scalable, resilient platforms Support expertise → diagnosing real-world failure patterns (100+ VMware support cases) Operations leadership → executing consistently across production environments This allows me to: Eliminate systemic risk before it becomes an outage Standardize deployments across environments Reduce technical debt and stabilize inherited infrastructure Scale platforms without introducing fragility I’m currently focused on: VMware Cloud Foundation (VCF) architecture + support expert path High-density compute / AI infrastructure environments Building repeatable, production-grade deployment and lifecycle models From deployment → to ownership From uptime → to engineered reliability at scale If you\'re operating complex infrastructure and still dealing with drift, instability, or inconsistent deployments—we should talk.

Experience

1. Senior Manager Technical Operations

   TierPoint

   Jan 2023 — Present

   Lead a globally distributed AES organization delivering bespoke infrastructure services for enterprise/regulated clients; accountable for uptime, SLAs, and executive communications.Architected and operationalized the world’s largest Zerto DRaaS footprint protecting 3,500+ VMs, improving RPO/RTO and reducing recovery risk for healthcare/manufacturing portfolios.Launched new offerings including Managed VDI and Azure Local HCI, Azure Arc PoCs, expanding revenue lines and modernizing customer landing zones.Assist Team Owning Azure Arc and Azure Local with Client DeploymentsDrove AES lifecycle management program across a large VMware estate (260+ ESXi hosts, VMs, 5+ PB vSAN; 10 Pure Storage arrays; 50+ Arista 100 Gb switches) to reduce technical debt and audit findings while improving capacity forecasting.Built KPI dashboards and runbooks (ServiceNow) to standardize operations, improve MTTD/MTTR, and raise first-contact resolution rates through coaching and playbooks.Maintained uptime over the last 3 years across mission-critical enterprise workloads.Scaled team from 5 to 9 engineers and expanded client base from 2 to 17, strengthening delivery coverage and response capability across time zones.

Education

• Jefferson College

  Associate of Arts, General Ed

  2001 — 2003

Skills

• System Administration
• Domain Name System (Dns)
• Operating Systems
• Active Directory
• Unix
• Windows Server
• Network Administration
• Vpn
• Troubleshooting
• Servers
• Vmware Esx
• Telecommunications
• Networking
• Dns
• Red Hat Linux
• Solaris
• Cisco Ucs
• Vmware
• Data Center
• Windows
• Wireless Networking