Billy Pabon

About Billy Pabon

Operation supervisor with broad experience in all aspects of production, budgeting…

Experience

1. Group Manager, Fraud Support Services

   Truist

   Nov 2015 — Present · Orlando, FL, US

   Responsible for vision and strategic plan of respective area under Enterprise Fraud Management (EFM) leadership. Lead and manage personnel and workflow to achieve \"best practices\" and ensure maximum efficiency and utilization of all available resources in accomplishing departmental/corporate objectives (Actions directly impact bank fraud client experience as well as reputational, compliance and operational risk.) Effectively provide leadership to EFM teammates-Plan and direct the daily activities within the operational work unit to ensure appropriate staffing and production levels are maintained to meet established deadlines and service levels-Lead and mentor teammates to achieve their fullest potential and prepare those teammates for the next level of responsibility-Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, transfers and terminations within established policies and guidelines-Direct personnel in the adherence to standardized processes and procedures, which support both division and corporate goals and objectives-Ensure compliance with policies and requirements for internal and external auditors for all assigned responsibilities-Responsible for recommendation of process improvements and enhancements within area of responsibility, including evaluation of efficiency and effectiveness, cost-benefit analysis, process mapping, workflow analyses and process re-engineering-Maintain and communicate knowledge of all procedures and regulations for all assigned responsibilities-Plan and develop departmental budgets in accordance with established guidelines and administer compliance to meet budgetary goals-Serve as subject matter expert and provide guidance and oversight to peers within EFM as well as other business units-Demonstrate positive, motivated behavior and provide support to peers and leadership. Foster communication and teamwork.

Education

• Inter American University

  BBA, Management

  1998 — 2002

• Inter American University

  BBA, Human Resources Management

  1998 — 2002

Skills

• Customer Service
• Strategic Planning
• Process Improvement
• Consumer Lending
• Team Leadership
• Budgets
• Vendor Management
• Leadership
• Training
• Finance
• Risk Management
• Business Analysis
• Business Strategy
• Banking
• Financial Analysis
• Management
• Team Building