Billy M. Turner
Managing all aspects of sports programs and projects with a keen focus on meeting and exceeding organizational goals.
- Role
- Retail Supervisor at Comcast Spectacor
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Billy M. Turner
Throughout my career, I have attained extensive experience in creating bottom-line impact…
Experience
Retail Supervisor
Nov 2023 — Present · Philadelphia, PA, US
Provided coaching to associates on use of systems and processes to enhance customer experience• Developed and presented ideas for for process improvement as well as supporting others in the development of ideas to help foster a culture of innovation • Partnered with other departments and provide feedback to increase process stability and improve customer stability both internally and externally• Consistently met and exceeded established goals and performance metrics• Supported and contributed to a collaborative team environment by continuing to learn new skills to improve operational efficiency • Overcame concerns and resolved customer complaints through effective listening, empathy, and problem solving to increase customer satisfaction and and foster long term customer loyalty• Provided exceptional customer service
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