Billy Maslin

About Billy Maslin

For the past 25 years, Lexmark has given me a career that has checked nearly every box on my list. I have enjoyed working face to face with customers and partners around the globe. I broke ground on our original call center pilots in Mumbai and Bangalore India. I provided our first analyses of field service data using what were known for years as simply the “Billy process” and the “Billy report.” I am closing out a project related to supporting multi-vendor products efficiently, both in terms of cost and process. I recently transformed inconsistent service cost analysis methods into one world-wide process using Anaplan for SFDC. For the first time in our history, we can quickly provide consistent world-wide responses to global RFQs!Lexmark truly “makes it happen,” and I’m proud to have been a part of that for so long. I am also impressed by our commitment to the community, most notably recognized in our partnership with the United Way of the Bluegrass. Over the years I have volunteered as a canvasser as well as led major “Care Days” projects including fence building at a domestic violence shelter as well as at a local day care facility, garden beautification at the UK Arboretum, and parking lot striping at a local school. For projects that involve more than painting walls, the team usually looks to me to plan and lead. In large part because of the way I have embraced this commitment, I was awarded Lexmark’s prestigious “Vision Excellence Award.”Charging forth into uncertain times, one thing is for sure: no matter where I am or what I do, I will be doing so with the same commitment to excellence that I have demonstrated throughout my career at Lexmark. I look forward to maintaining this high level of expertise, professionalism, and respect as I continue my career here at Lexmark, or wherever the future leads.Please contact me here, or via email: b••••••••@gmail.com

Experience

1. Special Bid Coordinator Partner Management World-wide Service Delivery

   利盟

   Oct 2023 — Present

Education

• Eastern Kentucky University

  B.B.A, General Business / Computers & Information Services

  1990 — 1996

Skills

• Program Management
• Microsoft Excel
• Powerpoint
• Leadership
• Business Process Improvement
• Visio
• Management
• Anaplan
• A3 Thinking
• Strategy
• Vendor Management
• Call Centers
• Lean Thinking
• Technical Writing
• Cross-Functional Team Leadership
• Collaborative Leadership
• Troubleshooting
• Technical Support
• Business Analysis
• Project Management
• Training
• Customer Satisfaction
• Testing
• Customer Relations
• Ms Excel Pivot Tables
• Software Documentation
• Data Analysis
• Integration
• Job Aids
• Analysis
• Six Sigma
• Process Improvement