Billy Compere
IT Professional | Help Desk Specialist | Lead Tech
- Role
- Help Desk Technician at Serverplus
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Billy Compere
IT professional who is highly motivated and eager to learn. Interested in an organization…
Experience
Help Desk Technician
Jul 2022 — Present
Provided tier 1 technical support for multiple ISPs, assisting users with LAN/WAN connection issues, including Fiber, DSL, and Fixed Wireless troubleshooting.• Performed hardware and network troubleshooting for mobile devices, Windows 10, and Mac OS, resolving issues remotely across various locations.• Assisted end users with email issues, password resets, and basic desktop support to optimize user experience.• Utilized ticketing systems to manage and process support requests, ensuring timely resolutions.• Explained technical information in clear, accessible terms, and acted as a resource for colleagues on complex
Education
MyComputerCareer
Associate's degree
2021 — 2022
St. Petersburg College
Bachelor of Science - BS Cybersecurity
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