Bill Vriesema
Service Desk Manager @Michigan Supreme Court
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WORK HISTORY
Service Desk Manager @Michigan Supreme Court
Lansing, MI, US
I direct a group of professionals that provide application support to Michigan courts. The applications are case management software used by District, Trial, Probate and Circuit courts to track all aspects of a court case. We also assist with coordinating that data with the Supreme Court Administrative Offices in Lansing.
EDUCATION
Cornerstone University
Bachelors of Arts in Organizational Leadership
Calvin College
Core classes for RIT
Rochester Institute of Technology
2 years of Printing Management courses to prep for industry career*
ABOUT BILL VRIESEMA
My passion is to help people engage with the technology these use each day to make them productive. I also enjoy helping people develop both their technical and people skills. I believe every technical support question has both a technical and emotional component-and both need to be addressed for a successful support interaction. As such, I have helped develop co-workers such that they can understand a customer\'s frustration, stress, confusion, and other emotions as well as being equipped to answer the technical need at hand. Specialties: Training, career growth, and mentoring. Servant Leadership Organizational Leadership Articulating the importance of connection with your customers in IT Support. People skills Team building ITIL best practices Workflow analysis Education Photography
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